How can you keep up with the changes in our society’s shopping experience while also boosting business image with facility cleanliness? Contract cleaning, in today’s fast-paced world, plays a massive role in customer experience, particularly within retail stores and departments. Cleaning can be an essential factor to boost your business image.
In the retail industry, the potential impact of poor hygiene could be damaging to your company and could:
- Drive traffic online or to your competitors
- Reduce the length of stay and consequently, overall spend
- At busy periods, drive people away as facilities cannot cope
- Alienate some visitors by not providing the right facilities, resulting in customers not returning due to their bad experience
Hygiene standards at retail venues, including shopping centres and outlet stores, are vital, 18% admit to not returning because of the poor levels of hygiene facilities on offer (Sarah OBeirne, 2014).